Download links are valid for a period of 24 hours; please ensure that you select SAVE after clicking the download link and then save the file to a location on your computer that you can easily find.

If you do not receive the email containing your download link please check your spam/junk mail folder. Your ISP (internet service provider) maybe blocking the email from filtering through to you. Here are some helpful tips for retrieving lost emails and allowing our emails to reach your inbox.

The following links will explain how to search for files on each respective platform.

Macintosh

Windows 98/2000/xp

Windows Vista

For AOL version 9.0: you can ensure that your newsletter is delivered to your inbox by adding our sending address to your 'People I Know' list

• Open your latest email newsletter.
• Click the 'Add Address' button (over on the right) to add your newsletter to your 'People I Know' list. Alternatively, you can just send an email to the newsletter 'From' address, and that will add us to your 'People I Know' list automatically.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• Open your latest newsletter email.
• Copy the address in the 'From' line.
• Click the 'Reply' button (it's in the top right corner).
• A new email window opens with an address pre-filled in the 'Send To' box.
• Replace the address in the 'Send To 'box with the one you copied out of the 'From' line.
• Click 'Send Now' (it's in the top right corner). Even if the email you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting your newsletter into your 'People I Know' list - and that's what counts.

  If you're using an earlier version of AOL, you'll need to set your 'Mail Controls' instead. Here's how:

• Go to 'Keyword Mail Controls'.
• Select the screen name we're sending your newsletter to.
• Click 'Customize Mail Controls For This Screen Name'.

  For AOL version 8.0: Select 'Allow Email From all AOL Members, Email Addresses and Domains'.

• Click 'Next' until the 'Save' button shows up at the bottom.
• Click 'Save'.

  For AOL version 7.0: In the section for 'Exclusion and Inclusion Parameters', include these domains: electricmessage.co.uk

To ensure that your newsletter is delivered to your Yahoo inbox (not the bulk mail folder), you can instruct Yahoo to filter it to your inbox.
Here's How:

• Open your Yahoo mailbox.
• Click 'Mail Options'.
• Click 'Filters'.
• Next, click 'Add Filter'.
• In the top row, labelled 'From Header:', make sure 'Contains 'is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, then enter the address in the 'From' line of your most recent newsletter.
• At the bottom, where it says 'Move The Message To', select 'Inbox' from the pull-down menu.
• Click the 'Add Filter' button again.

If you're using Hotmail, you can ensure that your newsletter is delivered to your inbox by adding our 'From' address to your safe list. Here's how:

• Log on and click the 'Mail' tab to get into your mailbox.
• Click 'Options' (it's over at the top right, next to Help).
• Click 'Junk Email Protection'.
• Select 'Safe List'.
• In the space provided, enter the address in the 'From' line of your most recent newsletter.
• Click 'Add'.
• When you see the address you entered in the safe list box, click OK.

  Alternatively, you can add your newsletter's 'From' address to your contacts list:

• Open the latest issue of your newsletter (or even the welcome letter will do).
• Click the 'Save Address' button. (It's over to the right in the line of options just above the email.)
• Click 'OK'.

  Thank you for white-listing us.

If you have upgraded to Windows Live Hotmail, you can ensure that your newsletter is delivered to your inbox by adding our 'From' address to your safe list. Here's how:

• Log on and click the 'Mail' tab to get into your mailbox.
• Click 'Options' (it's over at the top right, next to 'Help').
• Under the heading 'Junk Email', click on 'Safe and Blocked Senders'
• Select 'Safe Senders'.
• n the space provided, enter the following address:

  MindStore Newsletter :newsletter@mindstoremail.com

  MindStore Downloads: downloads@shop.mindstore.com

• Click 'Add To List'.
• When you see the address you entered in the safe senders and domains box, click OK.

• Alternatively, you can add our addresses to your contacts list:

  Open your latest issue of your newsletter (or even the welcome letter will do).
• Click the 'Mark As Safe' link. (It's over to the right in the line of options just above the email.)
• The top of your email will now tell you you've just added this sender to your safe senders list.

If you're using Outlook for your email, you can make sure your newsletter is delivered to your inbox by letting Outlook know you consider it safe. There are a few ways you can do this:

• Open any newsletter email, then add the sender or the sender's domain to your safe list.
• Find the address in the 'From' line of your most recent newsletter and add it to 'Personal Contacts' in your Outlook address book.
• Open any newsletter email, then select 'Mark as Not Junk'.

If you're using Google’s GMail, you can make sure your newsletter is delivered to your inbox by adding our sending address to your contacts list. Here's how:

• Open your latest newsletter email.
• Click on 'More Options' (it's over on the right, at the top of the message).
• When the extra options display, click on 'Add Sender to Contacts List'.
• A highlighted box will appear on your screen to confirm the sender has been added to your contacts list

If you're using Earthlink, you can make sure your newsletter is delivered to your inbox by adding our sending address to your address book. Here's how:

• Open your latest newsletter email.
• Copy the address in the 'From' line.
• Click on 'Address Book' (it's over on the left, below your folders).
• When your address book opens, click the 'Add' button.
• On the 'Add Contact' screen, find the 'Internet Information' box.
• Enter the address you copied from the 'From' line into the top email box.
• Click 'Save'.

If you're using MSN version 9 for your email, you can make sure your newsletter is delivered to your inbox by adding our sending address to your safe list. Here's how:

• Click on Settings: 'Email | Junk Email' (it's at the bottom left of the screen, just above 'Calendar').
• On the 'Email Settings' screen, click 'Junk Email Guard'.
• Select 'Safe List'.
• In the space provided under 'Add People to the Safe List', enter:

  For Newsletter: newsletter@mindstoremail.com

  For Downloads: downloads@shop.mindstore.com

• Click 'Add'.

  For older versions of MSN , you add our sending address to your safe list like this:

• Click on 'Email Settings' (it's at the bottom left of the screen, just above 'Calendar').
• On the 'Email Settings' screen, click 'Junk Mail'.
• Select 'Safe List'.
• Click 'Add an Item to This List'.